Not edible/Do Not Consume - For External Use Only - Keep Out of Eyes and Mouth - Discontinue Use If Irritation Occurs - Consult a Physician with any Concerns
It is important that you are aware of ingredients/allergens that could affect you and know that we do use other ingredients/possible allergens in our facility. It is always possible that ingredients and finished products have come in contact. Please contact us if you have any concerns.
Please view our Terms & Conditions and Privacy Policies prior to purchase - by purchasing through our website, you agree to our Terms, Conditions, and Policies.
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TERMS CONDITIONS
Terms of Use and Conditions/Store Policies:
By using and purchasing through this site, you automatically acknowledge and agree to our terms and policies. We reserve the right to change these terms at any time.
HEAT NOTICE! With hot and extreme temperatures across the US, please note that your package may be exposed to temperatures that are not ideal for the products enclosed. Body Butters/lotion bars/message bars & wax melts may melt, and soaps may sweat, etc. Please bring your package in from the heat right away and allow to come to a comfortable room temperature. Please be considerate of this situation. The heat in transit is beyond our control. We ask that you refrain from ordering if this will be an issue for you.
ORDER PROCESSING TIME: Typical order processing time is 1-3 business days during normal operations. However, a release means that we receive a large number of orders in a very short amount of time. During a release, please allow up to 8-10 business days for your order to ship. We will always pack orders as quickly and as safely as possible.
MULTIPLE ORDERS: We do combine multiple orders. We will make sure our shipping charges and processing fees are covered prior to refunding. Please leave us a note that you have multiple orders pending so we know to combine.
ORDER CANCELLATION: An order may be cancelled prior to shipping. Once an order has shipped, all sales are final. We reserve the right to cancel any unshipped order. We reserve the right to cancel or adjust any orders when unable to communicate with the customer. All cancelled orders will be subject to a 5% restock fee that will not be refunded.
SHIPPING & HANDLING: We do not charge a handling fee for orders. We charge a standard shipping rate of $5.95 on all orders accept orders $75.00 or more are free.
CUSTOMER CONTACT INFORMATION: We may need to contact you about your order. If proper contact information is not provided, we are not responsible for any issues that may arise with your order. We reserve the right to cancel an order due to non-response and/or non-compliance.
US CUSTOMER SHIPPING INFORMATION: We recommend adding Route Package Protection to your order at check out.
MISSING PACKAGES: During COVID, we are waiving the signature confirmation. Be aware of your location. If you would like signature confirmation to be added to your order, please contact us immediately so that we can add this to your order. Please take special note that we are not responsible for a package that has been shown delivered by the USPS but is missing to you. Porch/Mail Theft is becoming more and more prevalent, and it is not the responsibility of Brilliant Bath Essentials or the USPS to replace or reimburse for any missing packages. If you believe that your package is legitimately missing via the USPS, please contact your local USPS office as they are best equipped to locate your package. We recommend adding Route Package Protection to your order at check out.
Please understand that we are a small business and cannot be responsible for packages that are shown delivered but go missing. The provided information is not to just remove ourselves from liability but is the result of the fact that we also have no recourse to resolve the situation financially. Production at our level is very costly and the time and effort we put into the business is also very valuable. We will do anything in our power to resolve all situations and work on your behalf with the USPS to resolve any situations that may arise.
DAMAGED ITEMS: If your items arrive damaged, please capture photo documentation/proof of the damage, and contact the USPS and Brilliant Bath Essentials immediately. We will file a claim on your behalf but will need proof and documentation from the customer to file the claim. We recommend adding Route Package Protection to your order at check out.